Responsibilities

Provide ongoing support to our merchant base concerning the setup, billing, settlement, and processing history of the account. Specialists are responsible for the customer's overall satisfaction by providing quality POS account management. Promptly answer telephone calls, e-mail, and Web inquiries as an agent in an ACD call center. Assist merchants and other departments as needed with any merchant problem related to a merchant's account. Adhere to the Customer Principles, Customer Service Operating Guidelines and maintain the Customer Service Culture set forth by management. Take ownership of every call and see that each customer is satisfied with the result of the call. Continue to expand their knowledge of the processing industry by attending classroom training and completing on-line courses.

Qualifications

Two years of college or equivalent work experience

2-4 years of experience in an ACD call center environment or related experience in the customer service or technical support field

Bilingual skills in English and Spanish preferred

Experience with POS debit and credit terminal hardware and software preferred

Proficient knowledge of Microsoft Word, Excel, Access and Windows based programs including e-mail

Hours and Work Schedule

Hours per Week: 40

Work Schedule: Tuesday -Friday 9:30 - 6:00, Saturday 8:30-5

Equal Employment Opportunity

RBS Citizens, N.A. is an equal opportunity and affirmative action employer. RBS Citizens, N.A. does not discriminate on the basis of race, color, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity or expression, or status as a special disabled veteran, Vietnam veteran, or other veteran of the United States Armed Forces, or any other protected characteristic.

If interested, please apply online at http://track.jobviper.com/ViewJob.asp?id=650097-223-6121

Search for this position with the Reference Code 357387 entered in the Job Opening ID section of your search.